Terms & Conditions

Chat Pilot (the “Service”, “we”, “us”, “our”) is operated from Pakistan under the trading name Chat Pilot at chat-pilot.live. Our address is Model Town, Hasilpur, Vehari Road, Hasilpur 63000, Punjab, Pakistan. When you create an account or purchase a subscription, you enter into an agreement with Chat Pilot. You can reach us through our contact page, by email at chatpilotlive@gmail.com or by phone on +92 303 7183406. Every message is answered by email, usually within one business day.

By creating an account, signing in, or continuing to use the Service you agree to these Terms. If you do not agree, stop using the Service. If you use Chat Pilot on behalf of an organisation, you confirm you have authority to bind that organisation. If you use it as an individual, you confirm you are of legal age to enter into a contract where you live.

Chat Pilot is a web-based AI assistant and productivity platform delivered as software-as-a-service. It provides conversation with specialist AI agents, writing and research help, coding assistance, document upload and analysis, project workspaces, persistent memory, live fact-checking, media generation, and optional connections to third-party services you authorise. Chat Pilot is a digital software-as-a-service product delivered online through the Chat Pilot web application. No physical products are shipped. Features available to you depend on your plan, described on our pricing page.

Chat Pilot is a general-purpose productivity and AI software service. It must not be used for unlawful, fraudulent, abusive, deceptive or otherwise prohibited activities, and you must comply with applicable law and the terms of any third-party service you connect.

You must provide accurate registration details and keep them up to date. You are responsible for keeping your credentials, one-time codes and passkeys confidential, and for all activity that happens under your account. Tell us promptly if you believe your account has been accessed without your permission.

We grant you a limited, non-exclusive, non-transferable right to use the Service for your own internal or personal purposes within the plan you have selected. You must not reverse engineer, decompile or copy the Service, resell or redistribute access to it, share a single account with multiple people to avoid plan limits, or work around technical limits, credit allowances or rate limits.

You must not use Chat Pilot to:

• break any law, or infringe anyone’s intellectual property or privacy rights;
• commit fraud, send spam, phish, or impersonate another person or organisation;
• create or distribute malware, probe or interfere with our security, scrape the Service, or attempt to gain unauthorised access to any system or another user’s data;
• generate sexual content involving minors, content that incites violence or hatred, targeted harassment, or deceptive deepfakes of real people;
• generate instructions for weapons, serious physical harm, or other seriously harmful activity;
• attempt to jailbreak, bypass or disable safety filters and moderation systems.

Chat Pilot uses generative AI models. Outputs can be incomplete, out of date, or simply wrong, even when they sound confident and even when the Service shows confidence information or source links. You are responsible for the prompts and files you submit, for checking outputs before you rely on them, and for how you use them. We do not guarantee that outputs are accurate, complete or suitable for any particular purpose, and you remain responsible for decisions you make using them.

Chat Pilot is not a substitute for professional advice. Do not rely on it alone for legal, medical, financial, tax, safety-critical, or other regulated decisions without qualified human review.

You keep ownership of the content you submit (prompts, documents, files, notes and memories). You grant us a limited licence to host, process and transmit that content solely to operate and support the Service for you. You confirm you have the rights needed to submit the content you upload.

As between you and us, you may use the outputs generated for you in your account, including commercially, subject to these Terms and the law. Generative models can produce similar output for different users, so we do not claim outputs are unique to you.

If you believe content in the Service infringes your rights, write to us through our contact page with a description of the material, where it appears, and your contact details. We investigate valid complaints, remove or restrict infringing content, and may suspend or terminate accounts responsible for repeated infringement.

We may filter, refuse, restrict or remove content and outputs where we reasonably believe they break these Terms or the law, and we may suspend accounts involved. Where practical we will tell you why.

We and our licensors own the Service, including its software, models integration, design, documentation and branding. Nothing in these Terms transfers that ownership to you.

We work to keep Chat Pilot reliable, but we do not guarantee uninterrupted or error-free operation. The Service depends on third-party AI providers and infrastructure, and may be unavailable during maintenance, incidents or provider outages. To the fullest extent permitted by law, we disclaim implied warranties including merchantability and fitness for a particular purpose.

The Free plan costs nothing and requires no payment. Paid plans are paid in advance for a month or a year at a time. Prices are shown on our pricing page and exclude any local tax. Each plan includes a credit allowance; credits are consumed per request and larger requests cost more. When the included allowance for a period is used up, requests that require credits are declined until the allowance resets or you move to a larger plan.

Because payment is manual, nothing renews automatically and no card is ever charged: when a paid period ends, the account returns to the Free plan unless you choose to pay for another period. Upgrades apply once the payment is confirmed and top your allowance up to the new plan. You may stop a plan at any time from the billing page in your account, and access to paid features continues until the end of the period you have already paid for.

Paid plans are paid by direct bank transfer (Meezan Bank) or JazzCash to Chat Pilot's own account. The account details and the exact amount are shown in your account before you pay; you add your reference code to the transfer, upload the receipt, and the plan is activated once we confirm the payment against our own bank or wallet records. Chat Pilot never asks for and never stores card numbers, PINs or one-time passwords. A payment is only recognised once we have confirmed it against our own bank or wallet records; submitting a receipt does not by itself activate a plan, and we may decline a submission we cannot verify. Our refund commitment is set out in our Refund Policy (30-day money-back guarantee).

Support, billing questions, refund requests, privacy requests and legal notices go through our contact page. Every message is logged with a reference number and answered by email to the address you provide, usually within one business day.

You may connect third-party services to Chat Pilot. Those services are governed by their own terms, and we act on the permissions you grant. You can disconnect them at any time in your settings.

Where Chat Pilot can interact with external tools or services, such actions are limited by the permissions, integrations, and controls available to the user and the platform. Sensitive, destructive, external or consequential actions may require your confirmation or additional authorisation.

We may suspend or terminate your access if you materially breach these Terms, fail to pay, create a security or fraud risk, or repeatedly or seriously violate our acceptable use rules. You may stop using the Service and delete your account at any time from your settings. When your account is deleted, your content is deleted from our production systems; export what you need first.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for lost profits, lost revenue, lost data or lost goodwill. Our total aggregate liability arising out of or relating to the Service is limited to the fees you paid us in the twelve months before the event giving rise to the claim. Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be limited by law.

You will indemnify us against claims, damages and reasonable costs arising from your content, your unlawful use of the Service, or your breach of these Terms.

We may update these Terms as the Service develops or the law changes. We will update the date above and, for material changes, notify you by email or in the app. Continuing to use the Service after a change means you accept the updated Terms.

These Terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Pakistan have jurisdiction, without affecting mandatory consumer protections in your country of residence. Please contact us first — most issues are resolved quickly by email.

You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition or reorganisation. Neither party is liable for delays caused by events beyond its reasonable control. If a provision is unenforceable, the rest remains in force.