Refund Policy

We want Chat Pilot to be genuinely useful to you. If it is not, you can request a full refund within 30 days of your order date — including renewals — and we will refund that payment. You do not need to explain yourself, though we always appreciate hearing what did not work.

Chat Pilot is a digital software-as-a-service product delivered online through the Chat Pilot web application. No physical products are shipped. This policy applies to paid Chat Pilot subscriptions.

Any account holder who has paid for a Chat Pilot monthly or yearly subscription can ask for a refund of a payment made within the last 30 days. The refund covers the payment for the current period. We may decline requests where an account has been used fraudulently or in breach of our Terms & Conditions, or where repeated refunds are requested for the same account.

Send the request through our contact page. Please include:

• the email address on your Chat Pilot account;
• the email address used for payment, if different;
• the approximate date and amount of the payment;
• optionally, what did not work for you.

You receive an email confirmation with a reference number, and we reply by email to the address you provide.

Paid plans are paid by direct bank transfer (Meezan Bank) or JazzCash to Chat Pilot's own account. The account details and the exact amount are shown in your account before you pay; you add your reference code to the transfer, upload the receipt, and the plan is activated once we confirm the payment against our own bank or wallet records. Chat Pilot never asks for and never stores card numbers, PINs or one-time passwords. Approved refunds are sent back to the same bank account or JazzCash number the payment came from — we cannot send a refund to a different account. We issue the transfer within 5 business days of approving the refund, and your bank or wallet usually shows it within a further 1–3 business days.

You can stop a plan at any time from the billing page in your account. Stopping it means nothing further is ever due, and you keep your paid features until the end of the period you have already paid for, after which your account moves to the Free plan. Doing that does not issue a refund — request one as described above if you also want your last payment returned.

Beyond 30 days we are not obliged to refund a completed period, but if something went wrong — a duplicate charge, a failed feature, a subscription you did not intend to renew — contact us and we will look at it fairly. Statutory consumer rights in your country always apply in addition to this policy.

The Free plan requires no payment method and is never charged, so there is nothing to refund. See the pricing page for what each plan includes.

Chat Pilot handles refund requests directly under this policy together with our Terms & Conditions. Send requests through our contact page.